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Arpege SA
Rte de Pra de Plan 5,
1618 Châtel-Saint-Denis
[email protected]
Customer Support
[email protected]
Mon-Fri 9AM to 5PM CEST
Ph: +41 (0)22 920 25 25
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Terms

SLIM SONIC – BEBO Health SA, Chemin du Château Bloch 17, 1219 Genève – Le Lignon
Email : [email protected] Tel : +41 22 920 25 25

General

By placing an order, the customer confirms that he/she has read and accepts the present conditions. SLIM SONIC brand of BEBO Health SA (hereinafter SLIM SONIC) reserves the right to modify these conditions without prior notice; the conditions in force at the time of the order are valid.

Product

The products may differ slightly from the illustrations on the presentation materials, which are presented for information purposes only.

Sale and Payment

Unless otherwise arranged, all orders will be delivered only after receipt of the full amount. We reserve the right to refuse an arrangement without explanation. Orders are final; no refunds will be made once money is paid. The prices are indicated without VAT and delivery.

The prices in € indicated on the current price list are binding, the amounts displayed in other currencies are indicative. When making a payment, please do so in €. All bank charges are to be paid by the customer, who must specify this to the intermediary when making a payment. Thus the bank will make the appropriate conversions so that there is no error on arrival on our account, which would delay the delivery by the need for a complement.

For orders made outside of Switzerland, the buyer proceeds to an import (VAT, customs fees, processing, etc. …). These taxes are charged directly by the customs authority of his country and are therefore not included in the prices displayed on our tariff. It is up to the buyer to find out beforehand about the import conditions of the destination country to avoid unpleasant surprises. The goods are declared at their real value.

You can pay in installments with Alma (available in Austria, Belgium, Germany, Spain, France, Ireland, Italy, Luxembourg, the Netherlands, and Portugal).

Payment in instalments/deferred is available through our partner Alma. Alma and its providers ensure the security of the payments, which are protected by 3D Secure.

Purchase amount

  • P2X: Only purchases between €100 and €3,200 are eligible for payment with Alma.
  • P3X: Only purchases between €100 and €3,200 are eligible for payment with Alma.
  • P4X: Only purchases between €100 and €3,200 are eligible for payment with Alma.

Fees

By paying in installments with Alma the Customer does not pay any fees.

Alma is a telepayment manager and issues an electronic certificate that will be considered as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the civil code.

Cancellation

Any termination of the T&Cs between the Seller and the customer will result in the termination of the T&Cs between Alma and the customer.

Payment by credit with Alma

Paiement

Payment by credit is available for the payment of their purchases via our partner Alma. The execution of the payment is conditioned by Alma’s signature of the credit contract proposed. The Seller accepts in advance the granting of credit concluded between Alma and the customer by article L312-46 of the consumer code. If Alma agrees to grant the credit to the customer, the amount shall be paid by credit by article L312-45 of the Consumer Code. Any refusal by Alma to grant credit for an order may result in the cancellation of the order, unless the customer agrees to pay cash. Any cancellation of the GTC binding the Seller and the customer, leads to the cancellation of the credit contract between Alma and the customer. In case of withdrawal, the costs and interests of the Customers will be reimbursed by the regulations.

Security

Alma and its providers ensure the security of the payments. All payments are protected by 3D Secure. Alma is a telepayment manager and issues an electronic certificate that will be considered proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the civil code.

Special case

In the case of a contract of sale or provision of services with successive execution or delivery within a long period of time, the Seller must specify in its GTC the beginning of the delivery or the provision of services. For more information, you can contact the alma teams at [email protected].

Delivery

Orders are released within 10 working days (and 15 days for pre-ordered products) of receipt of payment. Please be aware that the products are stored semi-finished due to the choice of colours.

The manufacturing lead time for our products is 8 working days. Every effort ensures prompt delivery, but delays beyond our control cannot be ruled out. In case of late delivery, no damage can be claimed, and the order cannot be cancelled.

Delivery is free in France and Switzerland from 150.00 CHF.

For orders outside of Switzerland, the buyer is responsible for paying customs duties and solving import problems.

We decline any responsibility in case of litigation with the carriers.

Retraction period

The withdrawal period following an order varies between countries:

  • France and European Union: 14 days
  • Switzerland: There is no withdrawal period (According to the law: Art. 184 ff. CO)

Our appliances are equipped with internal counters to determine the total use time. If we find that your device has been used for more than 120 minutes (i.e., three complete sessions), we reserve the right to make a partial refund or to refuse any refund, depending on the condition of the returned device.

Please note that second-hand models presented under the name “Outlet” are not covered by the right of withdrawal as they are not new appliances.

After-sales service, Warranty

We provide the entire after-sales service of our products. Please contact us if necessary directly from the After-Sales & Refund page. SLIM SONIC ([email protected]) organizes shipping addresses for Switzerland and Europe.

All delivered material is tested before delivery. We offer a two-year warranty on all our new products. Products reconditioned as new are guaranteed for 18 months, and little-used reconditioned products, consumables, straps, and elastics are guaranteed for 12 months. The warranty only covers product defects. Any damage caused by misuse, modification, or attempted repair by the customer without prior authorization will void the warranty.

We offer a repair service for all our products, even outside the warranty coverage. This service is not free of charge; we make an estimate once the material is returned. The repair is carried out after full payment of the estimate.

All material returns require prior authorization from us. Material received without arrangement will not be processed. Shipping costs are at the sender’s expense and any customs fees that may be charged to us upon receipt.

The repair time for any device sent to the after-sales service after acceptance by our services is about three weeks.

General terms and conditions of sale updated 15 February 2024

Short-term GTCs

Renter:
BEBO Health SA, Chemin du Château Bloch 17, 1219 Genève – Le Lignon
Contact: [email protected]

Tenant:
Contact information and address according to the e-commerce confirmation document at the time of payment (billing and delivery address)
(The Tenant confirms that the information given is accurate and that he/she can prove his/her identity at any time).

Tenant certifies that:
– The addresses are correct, and they are located on the territory of metropolitan France.
– That his identity card is valid.
– That the signed copy of the electric bill is certified.

Leased device (hereinafter the device) :
KIT M-720 including: 1 module M-720 with its 2 sets of straps, 1 adapted charger – 1 contact gel spray.
KIT L-880 including: 1 module L-880 with its straps, 1 adapted charger – 1 contact gel spray.
KIT L-1160 including: 1 module L-1160 with its straps, 1 adapted charger – 1 contact gel spray.
The rental and warranty conditions of your KIT include the strict respect of the conditions related to the warranty and the use of the rented device. A guarantee document and a processing form are part of the shipment. EACH RENTER IS OBLIGED TO KNOW ALL THE CONDITIONS, TERMS OF USE AND GENERAL RENTAL CONDITIONS OF THIS CONTRACT.

General terms and conditions of rental

1- Rental

  • The rental price varies according to the choice of the tenant. This price includes the shipping and return of the rented device (Postage-paid label)
  • The reservation date of the rented object is validated when the total amount due is paid (SLIM SONIC e-shop). Only these payments will be taken into account.

The tenant receives his object on FRIDAY from SEM 1; he returns it on MONDAY MORNING from SEM 3. We guarantee our logistics organization. However, we decline all responsibility for the transportation the renter’s carrier provides.

2- Rental terms and conditions

Rentals are possible ONLY on FRIDAY (SEM 1) to SUNDAY (SEM 2) or 1 assignment (cycle). In case of cumulation of transfer (cycle, the days of transfers are offered. The material can be removed from 3:00 pm on Friday (SEM 1) to the COLISSIMO relay point at the address indicated and deposited on MONDAY MORNING (SEM 3) before 11Hoo. Failure to respect the rental times will result in the automatic invoicing of an additional assignment to the tenant (€ 149 and a penalty of € 500.).

3- Duration and termination

This rental agreement is concluded for one assignment (CYCLE).
The contract is valid only when the rental amount is paid on PAYPAL (e-commerce).
The rental amount must be cashed at the latest BLOCK THE DELIVERY DATE REQUIRED BY THE RENTER.
No reservation is taken into account without prior payment of the order.

4- Validity of the contract

This rental agreement does not require a mail exchange for the signature of documents by the parties. The latter accept and confirm the following conditions:

The Hirer: When the latter confirms the reservation dates by e-mail, he/she accepts the GENERAL CONDITIONS of the present contract, those of the GUARANTEE of the equipment and the conditions of use of the TREATMENT SHEET attached to the shipment of the rented equipment. The contract is invalidated if the tenant does not send the requested documents. (Copy of ID and electricity bill) at least 5 days before shipping.

The hirer: The contract is validated when the hirer has received the total payment specified in point 1 of this contract.

5- Insurance

Lessee confirms that it is insured against water damage, fire casualty and theft in all places where it will use or store all or part of the equipment described in this agreement. The insured value must be at least € 1’500. (One thousand five hundred euros)
In case of damage, even partial, the lessor will take the necessary steps, at the tenants’ expense, to repair or replace his property.

6- Removal and return of the object

  • The object must be handed over to the carrier chosen by the lessor.
  • The cost of returning the package is included in the price paid.
  • The renter must strictly follow the lessor’s return instructions.
  • Any damage or technical problem must be reported spontaneously by the tenant upon return. In case of damage, the lessor reserves the right to charge the tenant for the repair.
  • All the material sent (Gels, straps, chargers, user manual with its envelope) must be returned.

RENTED SLIM SONIC KITS ARE BLOCKED AFTER 40 USES OF 40 MINUTES. IF THIS TIME PASSES, THE DEVICE WILL NOT WORK ANYMORE.

7- Addresses

The renter must use the enclosed stamped label for the return.
The address given is the only valid one. The tenant confirms the correctness of his address and thus the object’s location. He also confirms the accuracy of his identity.

8- Property rights

The hirer is entitled to dispose of the object only for his private use at the address mentioned in the email exchanges.
He/she is not allowed to sublet, assign or pledge it. He must refrain from any act contrary to the right of ownership. In the event of seizure or retention, the hirer must notify the debt enforcement office of this rental agreement under penalty of damages so that the latter can inform the lessor. At the end of the lease contract, the leased object remains the sole property of the lessor.

9- Use of the object and care

The hirer undertakes to take care of the object and to follow the instructions in the OPERATING MANUAL.
Any damage occurring through the fault of the Tenant or a third party is the Tenant’s responsibility.

10- Acceptance of the contract

This established contract is part of the website www.slim-sonic-com. Its validity is complete upon receipt of full payment of the rental amount from the renter.

11- Legal form

For any dispute that may arise in connection with this contract, the lessor and the lessee acknowledge the jurisdiction of the courts of the lessor’s domicile.

Confirmation

The parties confirm that they accept the terms of this rental agreement without signature. The hirer confirms that the information given on the e-mail exchanges is correct.

Done in Ecuvillens, Switzerland, on the date of payment by the tenant.